Member Relations Officer at CIC Group…How to Apply.
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Job Description
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
PURPOSE:
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To manage client relations in respect to retirement benefits schemes members in accordance with RBA compliance requirement.
Primary Responsibilities:
- Handle scheme members service issues and queries
- Escalate member queries to the relevant job role and communicate feedback to the member;
- Promote organizations customer service charter
- Conduct member education and training on benefits management and updates on relevant regulatory changes
- Conduct training of intermediaries and branch customer service representatives on retirement Benefits Products Administration Matters
- Plan and organize for retirement Planning trainings for members of schemes intermediaries and participating employers
- Design and management of member relations tools
- Preparation of reports on member education requirement and activities
- Report on business compliance to the necessary regulatory requirements
- Support all CIC Life Retirement Benefits Business Events
- Develop and maintain good working relations with all the CIC Group Distribution Channels and Internal customers
- Conduct scheme members, pensioners/annuitants and beneficiaries’ existence audits
- Provide input for the customer service reports
- Keeping up to date with regulations affecting the members of retirement benefits schemes
- Perform any other duties assigned from time to time
Person Specifications
Academic Qualifications
- Bachelor’s Degree in Business or in a related field Actuarial Science, Mathematics/Statistics
Experience
- Minimum (3) years of experience in a similar role
Professional Qualifications
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- Customer service, Sales and Marketing qualification will be an added advantage
- Progress towards AIIK or ACII, FSRI Credit
Skills and Attributes
- Superior interpersonal, communication and presentation skills
- Problem solving skills
- Understanding of the working environment /competitors
- In-depth knowledge of the retirement benefits sector
- In-depth knowledge of regulations by RBA, AKI and IRA.
HOW TO APPLY
Submit your CV and Application on Company Website : Click Here
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Closing Date : 15th April, 2021
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