ZESA Zimbabwe Customer Care & Contact Details
If you have any issue as regards ZESA Zimbabwe services(Payment, Token Purchase, Faulty Meters, No supply) or any other requests. You can contact the Customer Care using the contact details below.
Head Office, Electricity Centre, 25 Samora Machel Avenue, Harare, Zimbabwe.
- Contact Email [email protected]
- Phone Number (263)477–3302
Eastern Region
| CUSTOMER SERVICE CENTRE | 24 HOUR CONTACT NUMBERS |
|---|---|
| Masvingo | 039 262088/265607/0716 206 410 |
| Chiredzi | 031 2571/2318/0716 340 027 |
| Gutu | 030 2514 |
| Rutenga | 014 256 |
may you assist, we bought our transformer after the completion of our lines in stoneridge phase 1 ,may you help by installing our transformer . after powering our line we will donate all to zesa , so help us by installing our new transformer , the community no longer have money to meet the bill for transformer material and labor it had been long since we started the project,
i thank you in advance
fanuel dhliwayo (project secretary)
zesa matinyanyira ku warren park D harare whats the problem murikungodzima magetsi pamadira whats wrong
I am a resident of Budiriro 5 OK area. We have been experiencing intense power cuts for instance after every 2 weeks we go for 4 to 5 days complete blackout without ZESA completely. Yet normal dairly power cuts are experienced. Currently since the 27th of December to date we have been in darkness. I appreciate there are power cuts but for the past 6 months the power cuts in Budiriro 5 area has been beyond normal power cuts. May you please assist in resolving the issue.
lam one of your disgrantled clients, in Waterfalls Picnic Park near the industrial sites.We are spending 4 to 5 days without power and when power is there it doesnt last more than a day.We have since resorted to OFF-Grid which is expensive since we are not getting any joy and assistance from our local deport.Also to note is we provided our own infrastracture including the transformer as residents but we still have power challenges.We are asking if the deport can minimize backfeeds as this is really disadvantaging us.Every peak hour everyday we are guaranteed that they will be no power.Can you please look into his issue.
Secretary
Picnic Residence
I have bought a token for rtgs 7000 bt no token received, meter # 14215669889
Help pliz.
I purchased a zesa token on 4/7/22 @ 08:07.19 hours token number 22553302424512546120 and it’s saying OLD my meter number is 37130677638
I have a challenge with the Malbrein depot foreman
He refuses to collect the metering unit from meter test at Bishop Gaul street street
if i m trying to purchase a tken it gves me other name but the mtr number is correct eg it suppose to be Dube but it says marara with no address
I need to be educated on an issue that is giving me sleepless nights. My house is located in a new location called Mountainrise in Mutare. The location was divided into three sections as confirmed by the ZESA progress in the area. Residents in each section mobilized resources to put up ZESA lines in all the three sections. In one section, a transformer was installed, and residents are already connected. In the other section progress is rather slow because they have only managed to put up the poles and wires are not yet in place. In our section, wires were erected early last year and at one time we were even told that ZESA Mutare had inspected the lines to their satisfaction. My problem is that our contractor had promised us that by June last year we were supposed to have been connected but alas, up to now nothing has happened. Almost two months ago ZESA personnel brought two poles which we were informed that they would carry our transformer. As usual they have gone mute again. My question is, after residents have gone an extra mile digging into their obviously empty pockets to attract the presence of ZESA in their homes, why is the utility not complementing this effort? Should residents continue to carryout deforestation activities in the nearby mountains knowing very well that it is not favorable to the ecosystem? Could it be that ZESA Mutare is overwhelmed, or they do not have transformers, or the area does not house any influential or deserving individuals?
I can say a lot about this issue, but I will be glad if a befitting response is proffered by Authorities in this utility.