Account Manager Job at Scope Markets

• Introducing customers to our product and brand.
• Answering client inquiries.
• Solving customer issues.
• Customer satisfaction and engagement.
• Keep projecting unmatched confidence in product knowledge.
• Initiating new lead contacts and relationships.
• Maintaining timely follow-up with established connections.
• Utilizing, call, email and online and all authorized channels of communication.

Sales Acquisition.

• Manage a lead database and graduate them down the sales funnel in a timely manner.
• Manage large amounts of inbound and outbound calls while delivering exemplary service and value to the leads.
• Following call “scripts” when handling different topics and being natural in all your conversations with leads.
• Judging and Identifying customers’ needs, clarifying information, researching, and providing solutions and seizing opportunities to upsell products when the need arises.
• Build sustainable relationships by looking out for the leads’ best interests and building product knowledge.
• Informing leads about company resources at their disposal to grow and learn more about our financial products.
• Accurately log and record all customer conversations according to given procedures.
• Meet daily targets.
• Continuously improve your product knowledge and performance level.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers concisely.

Sales Service

• Answer incoming calls and give callbacks to leads who want to make inquiries.
• Responding to customer’s emails.
• Record and report customer complaints to the relevant department.
• Recognize, document, and alert the management team of trends in customer calls.
• Answer incoming calls and give callbacks to leads who want to make inquiries.
• Responding to customer’s emails.
• Record and report customer complaints to the relevant department.
• Recognize, document, and alert the management team of trends in customer calls