Account Manager Job at Scope Markets

Account Manager Job at Scope Markets… See details on how to apply for the opportunities available at Scope Markets.

Descriptions;

Scope Markets is a regulated entity offering institutional trading solutions to businesses and retail trading to clients worldwide.

RESPONSIBILITIES:

  • Introducing customers to our product and brand.
  • Answering client inquiries.
  • Solving customer issues.
  • Customer satisfaction and engagement.
  • Keep projecting unmatched confidence in product knowledge.
  • Initiating new lead contacts and relationships.
  • Maintaining timely follow-up with established connections.
  • Utilizing, call, email and online and all authorized channels of communication.

Sales Acquisition.

  • Manage a lead database and graduate them down the sales funnel in a timely manner.
  • Manage large amounts of inbound and outbound calls while delivering exemplary service and value to the leads.
  • Following call “scripts” when handling different topics and being natural in all your conversations with leads.
  • Judging and Identifying customers’ needs, clarifying information, researching, and providing solutions and seizing opportunities to upsell products when the need arises.
  • Build sustainable relationships by looking out for the leads’ best interests and building product knowledge.
  • Informing leads about company resources at their disposal to grow and learn more about our financial products.
  • Accurately log and record all customer conversations according to given procedures.
  • Meet daily targets.
  • Continuously improve your product knowledge and performance level.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers concisely.

Sales Service

  • Answer incoming calls and give callbacks to leads who want to make inquiries.
  • Responding to customer’s emails.
  • Record and report customer complaints to the relevant department.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Answer incoming calls and give callbacks to leads who want to make inquiries.
  • Responding to customer’s emails.
  • Record and report customer complaints to the relevant department.
  • Recognize, document, and alert the management team of trends in customer calls

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