Contact Centre Assistant (KTNA 9) Job at Kenya Trade Network Agency… See details on how to apply for the opportunities available at Kenya Trade Network Agency.
Description:
Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS).
Responsibilities:
- Effective management of inbound and outbound enquiries received through telephone calls, e-mail, SMS. Ensuring that all customers’ queries are addressed according to the KenTrade customer service charter.
- Ensuring complaints or compliments are captured in system and escalated to Subject Matter Experts within agreed timelines.
- Identify situations requiring specialist information and direct customers appropriately.
- Preparing operational/daily reports and forward to supervisor.
- Provide advice and communication using “scripts” when handling customers in the most appropriate format, demonstrating due attention to details and professionalism.
- Receive and follow up of issues within set timelines and update customers promptly.
- Meet personal/team qualitative and quantitative targets.
- Maintain an awareness of all relevant service developments and participate in all aspects of training so as to improve effectiveness and efficiency of service delivery.
- Adhering to day to day running and operations of the Call Centre including set.
Qualifications:
- Diploma in a relevant field.
- Certificate in Computer Application.
- Meets provision of chapter six of the Constitution.
How to Apply
Interested and suitable applicants should CLICK HERE to apply.
Application Deadline: 22nd November 2021.
