General Manager Job – Gaming at Janta Kenya

• Managing all aspects of company properties including operations staffing and customer satisfaction
• Managing all operating costs budgets and forecasting to ensure that organization meets the set goals
• Own the P&L for all of our client’s gaming platforms
• Work with functional department heads in Sportsbook, Product, Marketing and Finance to develop and set forward looking strategy for the gaming business
• Define short-term and long-term market strategies for growing PI’s & the Score’s igaming business
• Commercial negotiations, games roadmap release prioritization, product enhancements, with 3rd party suppliers
• Lead a gamiing operations team responsible for the day-to-day activities of the customer profiling, promotions, bonuses, Omni channel cross sell, configuration set up, internal product / roadmap
• Identify opportunities to drive market share for all online gaming products by partnering with key stakeholders at our clients.
• Collaborate with the Product Team to identify the best-in-class features and functionalities for all gaming products
• Collaborate with the Marketing Team to construct and execute on a CRM strategy that is focused on acquisition, retention, reactivation of players on all platforms
• Develop performance metrics, monitor trends within the gaming industry, and make recommendations to drive continuous improvement
• Develop and report on KPIs, goals, and metrics, to show strategic impact
• Work closely with product to develop differentiated product functionality based on market needs and customer feedback
• Identify key audience segment and personas and understand relevant business challenges for each. Validate solutions against audience growth, engagement, retention and quality criteria
• Enhance the use of existing technologies and drive scalability and stability

Qualifications:

• 5+ years running the P&L of a major online gaming, with 4 years of overall Gaming work experience
• Experience in fast growth companies, startups and/or scaled environments especially in online gaming
• Unrelenting passion for gaming and maintain a strong POV on the nexus of online gambling, gaming and technology
• You are data obsessed and have demonstrable experience of working on critical, highly visible projects and thriving even when given a short timeline
• Sports betting, interactive gaming, or daily fantasy sports experience is preferred