Customer Service Executive Job at Centum…See Details on how to apply for the opportunities available at Centum.
Centum Investment Company Plc, commonly known as Centum is a public East African investment company. It operates as an affiliate of the Kenyan government-owned Industrial and Commercial Development Corporation.
- Customer Service Executive
Responsibilities:
- Resolve customer complaints regarding the client services offered to achieve and maintain a superior customer experience.
- Respond to all direct/indirect customer queries and requests promptly and properly either via email, dialogue or phone calls.
- Maintain thorough knowledge of the company’s products and services and share the information with client guests.
- Understand the client’s Customer: who they are, their preferences and what they are communicating and use the same as leverage to create a database and provide gold standard service.
- Be brand ambassadors: as the face of the destination, be the ambassador to sell it in our customer interactions.
- Liaise with various departments such as facility management and security to ensure that customers receive end-to-end quality customer service.
- Adequately follow up and close on opportunities to improve concerning client services and products.
Qualifications:
- Certificate in customer service, social sciences or front office management.
- Minimum 2 years experience in front office management/customer service/ social sciences or any relatable relevant field.
- Excellent communication skills.
- Flexible to work on weekends and holiday shifts.
How to Apply
Interested applicants should CLICK HERE to apply.
Application Deadline: 24th September 2021.
