Customer Service Executive Job at Centum

Customer Service Executive Job at Centum…See Details on how to apply for the opportunities available at Centum.

Centum Investment Company Plc, commonly known as Centum is a public East African investment company. It operates as an affiliate of the Kenyan government-owned Industrial and Commercial Development Corporation.

  • Customer Service Executive
Responsibilities:
  • Resolve customer complaints regarding the client services offered to achieve and maintain a superior customer experience.
  • Respond to all direct/indirect customer queries and requests promptly and properly either via email, dialogue or phone calls.
  • Maintain thorough knowledge of the company’s products and services and share the information with client guests.
  • Understand the client’s Customer: who they are, their preferences and what they are communicating and use the same as leverage to create a database and provide gold standard service.
  • Be brand ambassadors: as the face of the destination, be the ambassador to sell it in our customer interactions.
  • Liaise with various departments such as facility management and security to ensure that customers receive end-to-end quality customer service.
  • Adequately follow up and close on opportunities to improve concerning client services and products.

Qualifications:

  • Certificate in customer service, social sciences or front office management.
  • Minimum 2 years experience in front office management/customer service/ social sciences or any relatable relevant field.
  • Excellent communication skills.
  • Flexible to work on weekends and holiday shifts.

How to Apply

Interested applicants should CLICK HERE to apply.

Application Deadline: 24th September 2021.

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