Customer Success Associate at Elloe… See details on how to apply for the opportunities available at Elloe.
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Descriptions;
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Elloe AI is a conversational commerce platform for Facebook Messenger, Instagram, and WhatsApp that allows small businesses to answer customer questions in real-time, receive bookings, sell online, and collect valuable customer data. Our mission is to empower small businesses and customers to build stronger relationships – as if they were friends. Creating a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.
RESPONSIBILITIES:
- Providing customers with product training or support during their subscription term
- Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
- Listening to customers’ needs and providing solutions that meet those needs
- Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
- Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
- Identifying potential problems with customers’ accounts and communicating with them to resolve issues
- Coordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are met
- Creating reports on customer activity such as usage patterns or product interest
- Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
- Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services
Qualifications
- Bachelor’s degree preferred
- Mad multi-tasking skills
- Exceptional verbal communication skills, especially over the phone
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
- The ability to stay calm, cool and collected during stressful phone conversations
- Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
- An eye for detail
METHOD OF APPLICATION
Submit your CV and Application on Company Website: Click Here
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Application Deadline: 30th November 2022.
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