Customer Success Associate at Elloe

Customer Success Associate at Elloe… See details on how to apply for the opportunities available at Elloe.

Descriptions;

Elloe AI is a conversational commerce platform for Facebook Messenger, Instagram, and WhatsApp that allows small businesses to answer customer questions in real-time, receive bookings, sell online, and collect valuable customer data. Our mission is to empower small businesses and customers to build stronger relationships – as if they were friends. Creating a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.

RESPONSIBILITIES:

Providing customers with product training or support during their subscription term
Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
Listening to customers’ needs and providing solutions that meet those needs
Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
Identifying potential problems with customers’ accounts and communicating with them to resolve issues
Coordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are met
Creating reports on customer activity such as usage patterns or product interest
Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services

Qualifications

Bachelor’s degree preferred
Mad multi-tasking skills
Exceptional verbal communication skills, especially over the phone
A positive, polite, confident, sincere and friendly disposition
The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
The ability to stay calm, cool and collected during stressful phone conversations
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
An eye for detail