Customer Success Executive at Turnkey Africa Kenya… See details on how to apply for the opportunities available at Turnkey Africa Kenya.
Descriptions;
Turnkey Africa is a leading Pan-African insurance technology and services provider. We develop, supply and manage end-to-end insurance business software solutions and services for the insurance industry. Turnkey’s flagship product, TurnQuest Insurance Suite, is one of the most dynamic products in the market providing a comprehensive and integrated set of applications built on a common platform, that covers the entire insurance lifecycle.
Responsibilities:
- Develop and execute acquisition and customer success strategies that drive revenue growth and ensure customer satisfaction
- Manage the acquisition and customer success teams, including hiring and training new team members, setting acquisition goals and targets, and monitoring performance
- Build and maintain relationships with key stakeholders in the independent insurance industry, including agents, insurer (carrier) partners, and industry associations
- Attend industry events, conferences, and trade shows to network and build relationships
- Monitor and analyze key metrics related to acquisition and customer success, including revenue growth, customer satisfaction, customer retention, and other performance indicators
- Work closely with other departments, including product, marketing, and operations, to ensure that the platform is meeting the needs of agents and delivering value to customers
- Develop and maintain a deep understanding of the insurance industry and the competitive landscape
- Stay up-to-date with emerging trends and best practices in acquisition and customer success
Requirements:
- Bachelor’s degree in Business, Marketing, or related field; MBA preferred
- Minimum 2 years of experience in acquisition or customer success leadership roles, preferably in the insurance or financial services industry
- Proven track record of driving revenue growth and customer success in a high-growth, fast-paced environment
- Strong leadership skills with the ability to inspire and motivate teams to achieve goals and targets
- Excellent communication and interpersonal skills with the ability to build and maintain relationships with key stakeholders
- Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions
- Ability to thrive in a dynamic, fast-paced environment with multiple priorities and competing demands
