First Line Technical Support Engineer Job at Flare Emergency Response… See details on how to apply for the opportunities available at Flare Emergency Response.
Descriptions;
Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently.
RESPONSIBILITIES:
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask users/customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk users/clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to relevant parties
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain clear communications and relationships with clients and prioritize client/user satisfaction through speedy issue resolution
Requirements
- Exceptional attention to detail & consistency in work/delivery
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Good understanding of computer systems, mobile devices, device management, and other tech products
- Tech savvy / ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
METHOD OF APPLICATION
Submit your CV and Application on Company Website: Click Here
Application Deadline: 30th November 2022.
