Job Summary

PATH is currently recruiting for an Information Technology (IT) Business Systems Analyst – Personal Productivity Specialist to support and mentor staff with personal productivity and digital transformation efforts. We are seeking someone who is passionate about developing innovative solutions to help users drive efficiencies and increase productivity. The Personal Productivity Specialist mentors staff to empower makers without traditional tech backgrounds to build their own custom business apps in a low code/no code environment. The role works with business users to recommend, design, and implement quality IT systems at an individual level that deliver business value. The IT Business Systems Analyst escalates projects that go beyond individual productivity and when approved, collaborates closely with the IT technical team and business stakeholders to develop solutions at a department or enterprise level. While the primary focus of this role is on personal productivity, the IT Business Systems Analyst will engage in other targeted scopes of work as needed.

Responsibilities:

Business Systems Analysis / Personal Productivity

1. Collaborate with business users to define business requirements and set appropriate expectations
2. Translate customer needs into user stories and requirement statements, with an emphasis on clear, concise statements of need
3. Provide recommendations to staff for personal productivity improvements (tools matched to use-case)
4. Identify use-cases and mentor staff in solutions using standard out of the box M365 products without any configuration/customization
5. Conduct customer workshops to identify the business processes for digital transformation and the accompanying requirements
6. Document processes using Nintex Promapp with links to user guides and PATH policies and make recommendations on how to streamline and automate processes
7. Create data intake forms with associated workflows and validation using Nintex products (Workflow Cloud, RPA, Nintex for Office 365, Nintext for SharePoint, etc.); Microsoft Power Platform (MS Forms, Power Apps, Power Automate, etc.); Smartsheet and other tools
8. Integrate data from multiple sources using Nintex, Power Platform, and other tools
9. Persist data using SharePoint, MS SQL Server, or other databases
10. Upgrade legacy forms and workflows to their modern counterparts, including Power Apps, Power Automate flows, Lists, Forms and Nintex Solutions
11. Produce thoughtful and organized documentation regarding environment and solutions
12. Coordinate, present and/or participate in business and technical reviews of the requirements deliverables, prototypes and application pre-releases
13. Coordinate with business partners, mentoring as needed for user acceptance testing
14. Escalate improvement requests that go beyond personal productivity into the realm of departmental or enterprise level improvements.
15. Collaborate as part of larger delivery teams which include project managers, business systems analysts, developers, and change management professionals
16. Ensure proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies to meet business needs today and in the future
17. Collaborate with teams to recommend business process changes and technical solutions using LEAN techniques to serve the needs of a dynamic organization over the next several years
18. Provide weekly status report on tasks and activities and brief leadership on progress
19. Other general Business Systems Analysis duties as necessary

Project Management

1. Determine and document project scope, partnering closely with business owners, IT Leadership, and development staff to evaluate feasibility
2. Build strong relationships within PATH to understand the business challenges and opportunities
3. Coordinate resolution of systems issues with third-party software providers
4. Create a collaborative partnership among project stakeholders and effectively communicate project status to all stakeholders

Requirements

Required Skills

1. Advanced analytic thinking and problem-solving skills
2. Strong focus on collaboration, team building, and customer service
3. Experience working with global colleagues, in low bandwidth, resource constrained environments
4. Experience working with different cultures, different styles of work and different time zones
5. Ability to influence individuals to make necessary changes to improve business processes on cross-product and cross-platform initiatives
6. Intermediate interviewing and negotiation skills applicable to identifying, defining, and evaluating requirements
7. Skilled meeting facilitation at all levels in the organization
8. Proven ability to develop and optimize integrated business processes across disparate systems
9. Experience creating business applications and solving complex business problems using no code/low code platforms
10. Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g. client stakeholders, delivery teams, etc.)
11. Ability to multi-task efficiently between multiple work streams, adapt and remain focused
12. Ability to quickly research, absorb and master new information in a fast-paced environment
13. Curiosity to learn and improve and stay current with technology
14. Ability to work through ambiguous situations, and in undefined product areas and features but also feel comfortable asking for help
15. The ability to scope and estimate efforts accurately and prioritize tasks and goals independently as well as working with a team towards creating the most impact
16. Ability to create documentation, job aids, knowledge articles and support training efforts

Technical competencies

1. Competency is key, but your 1 -2 years’ experience with supporting toolsets, including MS Forms, Power Apps, Power Automate, connectors, SharePoint,
2. Experience with O365 Microsoft Suite (Teams, Word, Excel, Visio, PowerPoint, SharePoint, etc.)
3. Project experience, creating and implementing applications and workflows with Power Apps and related Microsoft tools and services (MS Forms, Power Automate, Common Data Service, SharePoint, Azure SQL Database, Dataverse)
4. SQL experience at intermediate level
5. Smartsheet
6. Project Management tools

Required Experience

1. 1-2 years of experience building Nintex workflow solutions
2. Web services development experience a plus
3. Proficient with SQL
4. A learning mindset, with a desire to earn Microsoft certifications and stay up to date with the latest Microsoft technologies
5. Experience with Lean Process Improvement, certification(s) preferred
6. Knowledge of six sigma and lean methodologies
7. Demonstrated experience working in geographically distributed teams