Lingala Language Speaking Call Center Agents Job at Flexi-Personnel… See details on how to apply for the opportunities available at Flexi-Personnel.
Descriptions;
Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support.
Responsibilities:
- Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
- Make well balanced decisions and personally driven to be an effective advocate for our community.
- Investigate and resolve issues that are reported on client platform such as requests for account support.
- Respond to user inquiries with high quality, speed, empathy and accuracy.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
Qualifications and Experience
- Between 21-35 years.
- Must be living in Kenya legally.
- Must speak fluent English and Lingala languages.
- College education mandatory.
- Must be currently unemployed or working as a casual.
- Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- High affinity and cultural awareness of political/social situation regarding the relevant market/region.
- Must have KRA pin, bank account, NSSF & NHIF documents.
How to Apply
Submit your CV, copies of relevant documents and Application to [email protected]
Use the title of the position as the subject of the email.
Application Deadline: 17th August 2022.
