Restaurant Captain Job at Razana Hotel

Filed in Jobs, Jobs in Kenya by on May 17, 2022 0 Comments

Restaurant Captain Job at Razana Hotel… See details on how to apply for the opportunities available at Razana Hotel.

Responsibilities:

  • Promote and ensure guest satisfaction by providing guests with an exceptional dining experience and quality service.
  • Greet guests and perform duties of a host.
  • Set tables according to type of event.
  • Be fully conversant with every dish served in the Restaurant and assist with menu selections.
  • Take food and beverage orders from guests.
  • Ensure guests are served in a timely, professional and efficient manner.
  • Consistently check on guests to ensure satisfaction with food and beverages.
  • Assign tables and tasks to wait staff in addition to waiting on their own tables.
  • Create weekly shift schedules and discipline wait staff as necessary.
  • Set standard for wait staff, ensure they are properly groomed and doing their jobs efficiently
  • Perform opening and closing procedures.
  • Ensure that the dining area and work stations are kept clean and well organized.
  • Ensure that the restaurant’s SOP’s are consistently implemented.
  • Communicate with the Executive Chef on specials and menus.
  • Communicate with kitchen on special requests for guests, menu items, dietary needs and product availability.
  • Obtain constructive feedback from guests and to use the information to improve service.
  • Train and supervise service staff on SOP’s and food service techniques.
  • Conduct monthly inventory checks on all crockery, glassware, cutlery and operating equipment.
  • Ensure that all appliances, equipment are safe and report any faults to the Restaurant Supervisor.

Requirements

  • At least 2 years of experience in a similar role
  • Good knowledge of food and beverage service
  • Outgoing personality
  • Exceptional leadership and communication skills
  • Highly organized with the ability to multitask
  • Supervisory skills and ability to delegate and follow up on tasks.
  • Passionate in delivering outstanding customer service
  • Diploma/Certificate in Food and Beverage or equivalent qualification

How to Apply

Submit your CV to [email protected]

Tags:

About the Author ()

Leave a Reply

Your email address will not be published.

DMCA.com Protection Status