Restaurant Captain Job at Razana Hotel… See details on how to apply for the opportunities available at Razana Hotel.
Responsibilities:
- Promote and ensure guest satisfaction by providing guests with an exceptional dining experience and quality service.
- Greet guests and perform duties of a host.
- Set tables according to type of event.
- Be fully conversant with every dish served in the Restaurant and assist with menu selections.
- Take food and beverage orders from guests.
- Ensure guests are served in a timely, professional and efficient manner.
- Consistently check on guests to ensure satisfaction with food and beverages.
- Assign tables and tasks to wait staff in addition to waiting on their own tables.
- Create weekly shift schedules and discipline wait staff as necessary.
- Set standard for wait staff, ensure they are properly groomed and doing their jobs efficiently
- Perform opening and closing procedures.
- Ensure that the dining area and work stations are kept clean and well organized.
- Ensure that the restaurant’s SOP’s are consistently implemented.
- Communicate with the Executive Chef on specials and menus.
- Communicate with kitchen on special requests for guests, menu items, dietary needs and product availability.
- Obtain constructive feedback from guests and to use the information to improve service.
- Train and supervise service staff on SOP’s and food service techniques.
- Conduct monthly inventory checks on all crockery, glassware, cutlery and operating equipment.
- Ensure that all appliances, equipment are safe and report any faults to the Restaurant Supervisor.
Requirements
- At least 2 years of experience in a similar role
- Good knowledge of food and beverage service
- Outgoing personality
- Exceptional leadership and communication skills
- Highly organized with the ability to multitask
- Supervisory skills and ability to delegate and follow up on tasks.
- Passionate in delivering outstanding customer service
- Diploma/Certificate in Food and Beverage or equivalent qualification
How to Apply
Submit your CV to [email protected]
