Sales Administrator Job at Aza Finance

• Lead with the customer-centric approach by setting high standards for client support and customer happiness.
• Act as an effective liaison between AZA and the clients in the Transaction Journey, facilitating any queries relating to transactions.
• Support the Sales & Account Management team by collaborating with internal stakeholders (Compliance, Legal, Payments, Product).
• Support and improve the customer transaction journey acting within defined SLAs
• React quickly to client queries to ensure there is a smooth client transaction process and identify any questions/problems.
• Proactively anticipate client requirements and requests ahead of time.
• Adhere to the SOPs and compliance standards set internally.
• Help identify and fix inefficiencies in current workflows and processes.
• Display a high level of emotional intelligence and step into a leadership role when required.

Requirements:

• Ambitious and passionate professional with a minimum of 3 years experience in a relevant role
• Ability to understand and help promote customer-centric vision at AZA.
• Persistent and goal-oriented with a mindset to get the job done
• Excellent interpersonal, communication (written and oral), listening skills.
• Experience in Advanced MS Office, Google Suite Tools and CRM software
• Creative problem solver with the ability to work independently with minimal guidance.
• Excellent organizational skills and structure ensuring nothing falls through the cracks
• You’re persevering and willing to roll up your sleeves to do whatever needs to be done
• Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
• Based in Nigeria / Kenya / Ghana.

How to Apply

Interested and suitable applicants should CLICK HERE to apply.

Application Deadline: 15th December 2021.