Salesforce Systems Administrator Job at Boma Projects… See details on how to apply for the opportunities available at Boma Projects.
Descriptions;
Helping Women Graduate from Extreme Poverty The BOMA Project is a U.S. nonprofit and Kenyan NGO with a proven track record, measurable results and a transformative approach to alleviating poverty and building resiliency in the drylands of Africa. Our Rural Entrepreneur Access Project (REAP) replaces aid with sustainable income and helps women to graduate from extreme poverty by giving them the tools they need to start small businesses in their communities. With this new and diversified source of income, they can feed their families, pay for school fees and medical care, accumulate savings for long-term stability, survive drought and adapt to a changing climate.
RESPONSIBILITIES:
- Create and Manage Changes to the System
- Provide Salesforce administration support of our internal and partner-facing Salesforce environment.
- Develop customized solutions within the Salesforce platform to support critical business functions and meet program objectives, donor requirements and organization goals.
- Collaborate with various internal departments to ensure Salesforce environment supports internal and external needs relating to functionality and performance
- Manage system changes without interruption to the users.
- Maintain Salesforce test environment and ensure stability of new features or upgrades before installing in productio
- Support the selection of third-party programs and their integration into the overall environment through recommended best practices.
- Seek out and gather the evolving needs of the organization concerning Salesforce and play a central role in helping synthesize these needs into a product roadmap.
- Manage new Salesforce releases analyzing impact to our database and efficiently roll out new features.
- Maintain System, Security, and Integrity
- Grant/remove and maintain user licenses.
- Maintain security including sharing rules and security levels.
- Maintenance and customization Salesforce.com scopes such as users, roles, profiles, sharing rules, accounts and contacts to support vital organization’s functions.
- Monitor application storage usage and archive data as needed.
- Carry out quality assurance testing. User Assistance, Training, Adoption and Satisfaction
- Expand use of our Salesforce platform through leveraging existing system capabilities – attend planning meetings, assist with determining if /how our Salesforce system can be used in new ways to improve the end user experience, or solve for new requirements by different teams.
- Help to create staff training materials and develop internal Salesforce expertise to support a decentralization of salesforce capabilities across departments in line with their functions.
- Communicate regularly with the user base regarding new features, enhancements, and changes to the system.
- Monitor usage and mentor users/groups needing assistance.
Qualifications:
- Degree in Computer Science, BBIT or any IT related field
- Experience as a Salesforce super-user or system administrator (2 years and above preferred).
- Experience with Non-profit Success Pack (NPSP)
- Strong understanding of permissions in Salesforce – Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults.
- In-depth knowledge of custom objects, formula fields, validation rules, workflows, flows and process builders.
- Able to identify & successfully resolve issues & bugs.
- Able to communicate effectively with users & business leaders.
Desired (but not required) Qualifications:
- Salesforce Administrator Certification and Salesforce Nonprofit Cloud Consultant Certification
- Able to build & maintain 3rd party integrations and knowledge of Taroworks
