Team Leader, Cargo Handling Job at Swissport… See details on how to apply for the opportunities available at Swissport.
Description:
THE SWISSPORT PROFILE Swissport is the world’s largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client companies and handles around 230 million passengers and 3.9 million flights (movements) per year.
Responsibilities:
- Coaching and coordinating the team assigned to the task.
- Reporting critical issues while performing the assigned task to the Service Delivery Lead on duty.
- Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer experience.
- Leading the team to ensure we deliver a consistently great customer experience at every touchpoint.
- Resolving service challenges in a timely manner.
- Maintain discipline and ensure that staff observes safe working practices as per company policies.
- Completing flight/task reports as per company procedure.
- Maintaining positive customer relationships during the assigned task.
- Actively participating in customer briefings and ensuring that the customer expectations are met.
Qualifications:
- Education: KCSE Mean C, IATA Cargo certification, and computer proficiency.
- Professional Experience: At least 2 years supervisory experience in the Aviation industry or in a logistics, Clearing and Forwarding, Warehouse or related Field.
- Experience: At least 2 years of supervisory in a busy operational environment.
- A proven track record in managing teams and operating in a cargo environment is an added advantage.
- Excellent communications skills.
How to Apply
Submit your CV, copies of relevant documents and Application to [email protected]
Note: Use the title of the position as the subject of the email.
Application Deadline: 8th November 2021.
