Database Administrator Job at Britam

Database Administrator Job at Britam… See details on how to apply for the opportunities available at Britam.

Descriptions;

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.

Responsibilities:

Assists in maintaining database backup and recovery infrastructure
Making requested changes, updates and modifications to database structures and data
Addressing data quality issues with users and management
Developing database objects and structures for data storage, retrieval and reporting according to specifications
Implementing and testing database design and functionality and tuning for performance
Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements
Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests action within agreed timeframes.
Define service level agreements (SLAs) both internally and with our customers.
Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.
Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
Provide recommendations based on analysis of trending information.
Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.