E-commerce Assistant Manager Job – Nairobi and Mombasa at Gap Recruitment Services Limited… See details on how to apply for the opportunities available at Gap Recruitment Services Limited.
Description;
Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.
Responsibilities:
- Working closely with the Webstore team on customer orders on a daily basis and following up on cold leads on our CRM system, Smart Sales, by email or telephone.
- Checking incoming payments and ensuring all paper work is in order and sent to the respective store dispatch managers.
- Calling transporters to get custom delivery quotes or to follow up ongoing delivery to the customers premises or delivery destination.
- Answering the phone in a professional and positive manner, getting the customer excited about the product and convert them to buy online.
- Processing sales on the company Smart Sales CRM, SAP system and sending the invoices to the customer and advising on delivery date and time.
- Training and coaching the sales team to improve their skills over the phone to be able to make customer convert and buy online
Required Qualifications and Competencies:
- A university/college degree in a computer or business-oriented field.
- A minimum 2 years experience in retail or an online sales environment required.
- Demonstrated ability to be a team player, able to work under pressure and multi-task efficiently.
- Working knowledge of a sales POS system would be an added advantage but not essential
- Knowledge of everyday computer applications and common Microsoft programs as well as simple computer trouble shooting and installation.
- Knowledge of using Microsoft Outlook, Word and Excel is essential.
- Ability to sell a product over the telephone and convincing customers to buy.
