Global Systems Analyst Job at Jhpiego

Global Systems Analyst Job at Jhpiego… See details on how to apply for the opportunities available at Jhpiego.


Jhpiego, an affiliate of Johns Hopkins University is implementing The Challenge Initiative (TCI), a project funded by Bill and Melinda Gates Foundation (BMGF) through The Bill & Melinda Gates Institute for Population and Reproductive Health (GI), Department of Population, Family & Reproductive Health at the Johns Hopkins Bloomberg School of Public Health.


  • Work closely with Jhpiego business units and IT teams to identify and maximize opportunities to use information and technology to improve business processes
  • Assist Business Stream Leader in automating current business operations to support the Jhpiego country offices support and program areas
  • Review, analyze, and create detailed documentation of business processes and user needs, including workflow, program functions, and steps required to develop or modify computer programs
  • Work with programmers to prototype and carry tests on new products to ensure that the product meet the user requirements and are effective
  • Define, develop and implement quality assurance practices and procedures, end user test plans and other QA assessments
  • Make recommendations on ways to improve systems by studying current practices; designing any modifications
  • Monitor project progress by tracking activity; resolving problems; reporting on progress and recommending actions
  • Maintain system protocols by writing and updating procedures
  • Provide support to other partners involved in Jhpiego projects
  • Develop technical specifications with all the forms, fields and reports after business process documentation.
  • Work with support staff on User guide manual development and training user exercises.
  • Collaborate on “Train the Trainer” activities – Train IT and business staff on system
  • Other duties as necessary and as assigned.

NOTE : All staff members of Jhpiego, regardless of the level of their responsibilities are expected to:

  • Model the organization’s mission and values
  • Participate in the business development processes
  • Contribute to the knowledge sharing and transfer process
  • Make responsible decisions that result in time and cost containment and clear accountability
  • Participate in multiple teams, adopt team spirit, take responsibility for action items assigned and provide feedback as needed
  • Be able to manage competing priorities and be able to prioritize in order to meet program and/or organizational objectives


Required Qualifications

  • Bachelor’s degree in IT or related field
  • 3 years’ experience working as a business or system analyst
  • Experience working in an international non-profit in Africa, Asia /Near East, and the Americas
  • Experience working on Enterprise-level IT projects
  • Fluent in English (oral and written)
  • Experience working and communicating with stakeholders at all organizational levels
  • Experience working on a Global team
  • Knowledge and experience in proficiently handling projects.
  • Excellent communication and interpersonal skills with ability to effectively communicate with senior management, technical staff, as well as non-technical end users
  • Excellent analytical skills with ability to absorb large volumes of technical data and develop concise solutions in addition to translating into non-technical terms
  • Experience in writing policies, procedures and SOPs
  • Excellent computer proficiency particularly working MS Office (Word, Outlook, Excel, PowerPoint)
  • Experience working with virtual communication tools
  • Fluent English (oral and written)


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