Global Systems Analyst Job at Jhpiego… See details on how to apply for the opportunities available at Jhpiego.
Descriptions;
Jhpiego, an affiliate of Johns Hopkins University is implementing The Challenge Initiative (TCI), a project funded by Bill and Melinda Gates Foundation (BMGF) through The Bill & Melinda Gates Institute for Population and Reproductive Health (GI), Department of Population, Family & Reproductive Health at the Johns Hopkins Bloomberg School of Public Health.
RESPONSIBILITIES:
- Work closely with Jhpiego business units and IT teams to identify and maximize opportunities to use information and technology to improve business processes
- Assist Business Stream Leader in automating current business operations to support the Jhpiego country offices support and program areas
- Review, analyze, and create detailed documentation of business processes and user needs, including workflow, program functions, and steps required to develop or modify computer programs
- Work with programmers to prototype and carry tests on new products to ensure that the product meet the user requirements and are effective
- Define, develop and implement quality assurance practices and procedures, end user test plans and other QA assessments
- Make recommendations on ways to improve systems by studying current practices; designing any modifications
- Monitor project progress by tracking activity; resolving problems; reporting on progress and recommending actions
- Maintain system protocols by writing and updating procedures
- Provide support to other partners involved in Jhpiego projects
- Develop technical specifications with all the forms, fields and reports after business process documentation.
- Work with support staff on User guide manual development and training user exercises.
- Collaborate on “Train the Trainer” activities – Train IT and business staff on system
- Other duties as necessary and as assigned.
NOTE : All staff members of Jhpiego, regardless of the level of their responsibilities are expected to:
- Model the organization’s mission and values
- Participate in the business development processes
- Contribute to the knowledge sharing and transfer process
- Make responsible decisions that result in time and cost containment and clear accountability
- Participate in multiple teams, adopt team spirit, take responsibility for action items assigned and provide feedback as needed
- Be able to manage competing priorities and be able to prioritize in order to meet program and/or organizational objectives
Requirements
Required Qualifications
- Bachelor’s degree in IT or related field
- 3 years’ experience working as a business or system analyst
- Experience working in an international non-profit in Africa, Asia /Near East, and the Americas
- Experience working on Enterprise-level IT projects
- Fluent in English (oral and written)
- Experience working and communicating with stakeholders at all organizational levels
- Experience working on a Global team
- Knowledge and experience in proficiently handling projects.
- Excellent communication and interpersonal skills with ability to effectively communicate with senior management, technical staff, as well as non-technical end users
- Excellent analytical skills with ability to absorb large volumes of technical data and develop concise solutions in addition to translating into non-technical terms
- Experience in writing policies, procedures and SOPs
- Excellent computer proficiency particularly working MS Office (Word, Outlook, Excel, PowerPoint)
- Experience working with virtual communication tools
- Fluent English (oral and written)
