Relationship Officer Job at Old Mutual Kenya… See details on how to apply for the opportunities available at Old Mutual Kenya.
Descriptions;
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
RESPONSIBILITIES:
To grow a high quality SME client portfolio both in cheap and stable deposits and loans and manage all client relationships to ensure world class customer service and maximum returns.
- Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)
- To champion SME product in the Branches
- Client retention through world class customer service
- Relationship Management of existing SME clients
- Account utilization by all SME clients
- Proper KYC vetting of clients using supporting documents and SME appraisal tools
- Proper loan appraisals measured by approval success rate
- Ensuring every application is approved by the authorized signatories
- Documentation and integrity
- Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures
- Dissemination of information to prospective clients about Faulu
- Products and service awareness
- Ensuring clients understand our operations policy with regard to accessing our services and products
- Periodic SME training to the branch staff to enhance awareness and cross selling
- Ensuring account utilization -all business proceeds to be banked through Faulu
- Relationship management – scheduled and adhoc client visits, calls, etc.
- On time loan repayment and follow ups
- Understanding the underlying causes of default and take remedial actions as per credit policy
- Attain PAR targets
- Networking with SME Business Forums, events, etc.
- Stakeholder relationship management; local administration, dealers, etc.
- Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
- Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
- Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank’s AML, KYC & CFT policies, procedures and guidelines
