Team Leader Job, Loop Contact Centre at NCBA Group… See details on how to apply for the opportunities available at NCBA Group.
Description;
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
Responsibilities:
- The jobholder manages and provides support for the day-to-day operational management of the Digital Business Contact Centre.
- The role is the second level in the Contact Centre escalation matrix and oversees the performance of Contact Centre operators (Front and Back Offices) to ensure quality customer service at all times whilst complying with the Bank’s established service and regulatory standards.
Ideal Job Specifications
Academic: University degree – Upper Second class.
Professional:
- Well-developed management and supervisory skills.
- Up to date with social media world and technology
Desired work experience:
- Five Years’ experience in banking operations/customer service; interaction with CRM is an added advantage.
