Business Analyst Job at Equity Bank Kenya

Filed in Jobs, Jobs in Kenya by on May 30, 2022 0 Comments

Business Analyst Job at Equity Bank Kenya… See details on how to apply for the opportunities available at Equity Bank Kenya.


Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania.


  • Collaborate with project sponsors to determine project scope and vision.
  • Clearly identify project stakeholders and establish user classes, as well as their characteristics.
  • Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Work with stakeholders and project team to prioritize collected requirements.
  • Research, review, and analyse the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.
  • Maintain an understanding of business processes and their IT needs.
  • Maintain an awareness of current and emerging technologies.
  • Identify opportunities where business objectives can be met by using IT.
  • Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements.
  • Provide Business units/ Subsidiaries with advice, guidance, and assistance in the identification, selection, testing, and analysis of IT Services’ capabilities.
  • Work with users to define the details of their requirements, in terms of functionality and performance.
  • Support the introduction of new services
  • Documentation design
  • Training IT Services staff
  • Training users and Service Delivery Group
  • Pro-active identification of value-adding IT business solutions for the business units he/she represents.
  • Ensure business requests align with IT strategy and recommend IT solutions that will maximize influence and business processes improvements.
  • Draw out business prioritisation process – assist in ‘making the case’ for funding and supporting stakeholder discussion leading to approval.
  • Represent specific business user constituencies in developing SLAs ensuring that realistic but robust requirements are submitted.
  • Produce systems development specifications in alignment with expressed business needs.
  • Interact within IT Services structure facilitating the understanding of specific requirements and adequate packaging of service for represented Business/Subsidiaries.
  • Monitor overall and Business Unit/Subsidiary specific operational service performance against

SLAs within specific user constituencies.

  • Monitor overall operational service performance against SLAs and trigger appropriate actions in case of a breach.
  • Monitor overall application and functionality build, ensuring requirements are implemented.
  • Manage key stakeholders in IT and business community and ensure tight alignment of IT initiatives with the business objectives.
  • Coordinate communication strategies with end-users and the business community.
  • Establish (with Business and Technical Solutions) the best technical approach to deliver cost-effective solutions satisfying the business requirements and needs.
  • Monitor specific functionality build, ensuring requirements, budget and calendar are respected.
  • Assist with service release acceptance and user testing.
  • Voice concerns and/or satisfaction of the user community with IT service, effectively creating a continuous improvement circle.


Formal Qualifications:

  •  First degree in Business or ICT related Discipline; an MBA\CBAP is an added advantage
  • Knowledge of business modelling conventions and/or a mainstream software development framework (e.g. AGILE, CMMI) is an advantage.

Years of Experience:

  • Minimum of 0 – 5 years IT Service Delivery experience or Minimum of 2 years Technical Account Management and Project Management experience for Financial Services ICT solution Provider

Required Skills/Experience 

  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Excellent analytical and problem solving skills.
  • Excellent negotiation skills
  • Strong leadership, people management and supervisory skills

How to Apply

Submit your CV and Application on Company Website : Click Here

Application Deadline: 30th June 2022.


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