Customer Care Representative – Casual Job at BURN Manufacturing

Customer Care Representative – Casual Job at BURN Manufacturing… See details on how to apply for the opportunities available at BURN Manufacturing.


BURN is now the only vertically integrated modern cookstove company in Sub-Saharan Africa. BURN designs manufacture and distribute aspirational fuel-efficient cooking products that save lives and forests in the developing world.


  • Help customers register product.
  • Conduct customer surveys via phone or SMS.
  • Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair.
  • Answer customer queries and directing them to proper channels.
  • Follow-up with customers to ensure product satisfaction and address any confusion with use.
  • Attend to customer messages & calls and respond accordingly.
  • Data entry and organization/cleaning.
  • Conduct basic analysis using Ms. Excel on customer care statistics and create simple reports.
  • Translate messaging and responses.
  • Set up and modify automated messaging of SMS platform.
  • Support & System Improvements.
  • Support other departments in regard to customer’s info and service.
  • Identify area for improvement and bring issues to the team’s attention as well as helping to follow through with solution implementation.
  • Help set up new functionality in SMS platform.
  • BURN Ambassador.
  • Always maintain integrity and be a positive ambassador for BURN
  • Strive for continuous improvement for our services that we offer our customers
  • Maintain an open and receptive attitude when receiving feedback and suggestions
  • Continuous improvement for our services and the experience that we offer our customers.

Requirements (E – essential, D – desirable):

  • E- Excellent verbal communication and interpersonal skills
  • E- Highly organized, punctual, and professional
  • E- Proactive attitude and takes initiative to problem solve
  • E- Experience in customer-facing tasks (customer care, direct sales, relation management, etc.)
  • E- Working knowledge & experience in using Ms. Excel for data analysis and reporting.
  • D- Experience in leadership role and/or organizing events
  • D- Knowledge of BURN products

Leave a Reply Protection Status