Customer Care Representative – Casual Job at BURN Manufacturing

• Help customers register product.
• Conduct customer surveys via phone or SMS.
• Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair.
• Answer customer queries and directing them to proper channels.
• Follow-up with customers to ensure product satisfaction and address any confusion with use.
• Attend to customer messages & calls and respond accordingly.
• Data entry and organization/cleaning.
• Conduct basic analysis using Ms. Excel on customer care statistics and create simple reports.
• Translate messaging and responses.
• Set up and modify automated messaging of SMS platform.
• Support & System Improvements.
• Support other departments in regard to customer’s info and service.
• Identify area for improvement and bring issues to the team’s attention as well as helping to follow through with solution implementation.
• Help set up new functionality in SMS platform.
• BURN Ambassador.
• Always maintain integrity and be a positive ambassador for BURN
• Strive for continuous improvement for our services that we offer our customers
• Maintain an open and receptive attitude when receiving feedback and suggestions
• Continuous improvement for our services and the experience that we offer our customers.

Requirements (E – essential, D – desirable):

• E- Excellent verbal communication and interpersonal skills
• E- Highly organized, punctual, and professional
• E- Proactive attitude and takes initiative to problem solve
• E- Experience in customer-facing tasks (customer care, direct sales, relation management, etc.)
• E- Working knowledge & experience in using Ms. Excel for data analysis and reporting.
• D- Experience in leadership role and/or organizing events
• D- Knowledge of BURN products