Operational Risk Manager Job at Jones Lang LaSalle

Responsibilities:

• Implementation of the account compliance program, including all JLL and Client policies and procedures
• Development & Implementation of specific compliance programs to align with the global account program
• Education and understanding of the program by the regional JLL teams
• Develop, document and support a comprehensive understanding of MSA, Local Agreements and establish a clear view of gaps, over-delivery and non-compliance to enable analysis and reporting
• Develop, document and support the account Enterprise Risk Assessment programme, manage and maintain risk registers and oversee implementation of risk mitigation initiatives as required
• Develop, document and support account Incident Escalation Programme to support client BCPs for region and oversee implementation of regular testing and reporting of compliance
• Implement sampling program and conduct regular sampling activities in the region as required
• Support account in team liaising with client auditors (external/internal) and JLL auditors (internal/external)
• Monitor account risk and compliance performance utilizing the established account reporting, meetings and discussions, and other applicable information sources (may include development of routine and ad hoc reports on risk-related matters)
• Implement and ensure compliance to the Anti-bribery and Anti-Corruption program within area of responsibility
• Meet regularly with the Client and Regional JLL key players assigned to your area of responsibility
• Participate in the resolution of high-level risk events, including legal and insurance claims, investigations and reporting
• Report as necessary on changes in standards (internally and externally initiated) and on performance against standards.
• Manage and support special projects across the account as required.
• Liaise with clients/sub-contractors where impacting/affected by risk and compliance issues.

Experiences:

• At least 5 years management experience within Risk Management, working with corporate clients.
• Understanding of facilities management, projects, transactions processes and their systems
• Practical working knowledge of up-to-date risk management processes. Experience advising senior management at the policy level.
• Significant practical experience of problem-solving issues in a dynamic/diverse environment.
• Experience investigating incidents, identification of root cause, and reporting objectively.
• Demonstration of effective problem solving
• Change management experience
• Ability to develop effective and easy-to-use processes.