Senior Content Publishing Manager Job at Microsoft

Filed in Jobs, Jobs in Kenya by on January 13, 2022 0 Comments

Senior Content Publishing Manager Job at Microsoft… See details on how to apply for the opportunities available at Microsoft.

Descriptions

Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services.

Responsibilities:

  • Lead a diverse team with deep technical skills to provide documentation for multiple Identity features and technologies.
  • Create an inclusive work environment where every employee can effectively communicate, engage, and be a contributing member to the team to drive initiatives that provide exceptional customer experiences.
  • Promote cross-team collaboration.
  • Work with geographically dispersed teams and partners.
  • Oversee monthly sprint deliverables and provide updates to business partners.
  • Provide ongoing feedback that helps direct reports learn, grow, and develop to achieve career goals and aspirations.
  • Create and apply objectives and key results (OKRs) to support the team and organization’s primary business objectives.
  • Coach and mentor others in planning, organizing, and coordinating work.
  • Identify opportunities to improve our customers’ experiences (process, tools, technology).
  • Maintain strong working relationships with stakeholders across engineering, marketing, customer experience and partnerships, support, and other partner teams.

Qualifications:

Required qualifications;

  • 5+ years of excellent technical writing, training, communication, and project management. Writing experience may include blogs, articles, internal or external customer/community user documentation, other customer-facing content, and training.
  • 5+ years people management or team lead experience in customer support, content development, program management, or technical training disciplines
  • Excellent written and verbal communication skills
  • Experience at gathering customer requirements and prioritizing across multiple deliverables.
  • Proven project management, organization, and planning skills, including track record of delivering great results under tight deadlines.
  • Strong affinity for cross-group collaboration, negotiation, and organization skills.
  • A Bachelor’s degree in Computer Science, System Administration, Technical Communications, or a related field, or equivalent industry experience.

Preferred Qualifications:

  • 2+ years Cloud industry experience.
  • At least five years of technical writing experience in a software company, writing professional customer-facing documentation or training.
  • Background as an IT administrator, DevOps, or other related profession is helpful.
  • Experience working in GitHub and Markdown language.
  • Experience with Azure Active Directory and other Azure services.

Successful candidate competencies;

  • Experienced people manager of diverse and inclusive teams with strong people development skills.
  • Experience reporting to a manager who is remote and working with groups in different time zones.

How to Apply

Submit your CV and Application on Company Website: Click Here

Application Deadline: 31st January 2022.

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